Job Summary
Kingsbridge Healthcare Group are seeking to appoint an Administrator who is highly motivated and committed to producing quality results and enjoys working in a fast paced and busy environment. The Outcomes and Outpatients Team carry out processing tasks that support successful patient pathway management. These services include but are not limited to monitoring and completion of outcomes for NHS and other public sector contract patients, the facilitation of typing for consultants, radiology report processing and monitoring and processing of information received from consultants via the Kingsbridge consultant portal.
As an Administrator for Kingsbridge Healthcare Group, the successful candidate will gain an overall knowledge of the complete Patient Pathway, from consultation through to discharge. He/she will also see how each of the teams are interconnected and when required communicate with internal teams to resolve any queries tasked to the team.
Key Responsibilities:
- System updates for pathway management and billing associated with public sector contract patients.
- Typing Service – Proof-reading clinical letters where required, monitoring and management of the typed letters through the Portal System, sorting of letters in preparation for printing and posting.
- Processing of consultant instructions received via the portal system.
- Radiology Report Processing – download of authorised radiology reports and communicating them to the appropriate referrer.
- Efficiently answering enquiries from other internal teams.
- Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.
- Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.
- Following up on enquiries by phone and email.
- Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
- Process and book all referrals within appropriate time frames.
- Scheduling of surgical procedures within specific time scales.
- Ensuring that all patient treatment records are accurate and up to date.
- Liaising with colleagues across a variety of teams.
The above list is not exhaustive and additional / alternative tasks may be required as directed.
Person Specification:
Qualifications
Essential:
- 5 GCSE grades A-C including Maths and English or equivalent
Desirable:
- Previous experience of CRM/databases
Experience
Essential:
- Evidence of experience in the full MS Suite including Word and Excel
Desirable:
- Background in medical administration
Special Knowledge and Skills
Essential:
- Understanding of the General Data Protection Regulations and importance of confidentiality
Desirable:
- Knowledge of medical terminology
Personal Attributes
Essential:
- An eye for accuracy and detail when dealing with patient records
- Ability to work on own initiative
- Highly organised and able to prioritise tasks
- Demonstrated ability to problem solve
- Understand the role of teamwork in providing quality service
- Confidence in your ability to deal with changing deadlines
- Commitment to ongoing development
- Motivated and enthusiastic
- Good customer service skills and telephone manner
To apply, please complete an application and equality monitoring form and return to the recruitment team.
Closing date for applications is Friday 14th January 2022 at 4PM.
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