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ROI 048 9068 8858

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Patient FAQs


What is the EU Cross Border Healthcare Directive?

EU legislation means that you have the right to receive medical treatment in another EU member state and skip the HSE waiting list. The HSE will pay the bill.


Do you provide assistance in completing HSE forms for treatment reimbursement under the Cross-border Health Scheme?

Our dedicated One2One team will be there every step of the way for Cross-Border patients and will assist in the completion of HSE forms and explain the process in full.


Who can qualify for the Cross Border Healthcare Directive?

CBD treatment is only available to Irish residents who qualify for public health care. You can’t get CBD treatment if you’re a private patient in Ireland.

Having private health insurance does not exclude you from CBD. But you cannot use your private health insurance to access your referral for healthcare abroad.

Only a GP or a consultant you are attending in a public capacity can refer you for CBD treatment.

You must travel abroad. You cannot use telemedicine, for example an outpatient consultation abroad by Skype or video, at any time during the CBD process.

You do NOT need to be on a waiting list to become eligible for this scheme, it is open to any citizen.


What types of healthcare are covered under the Directive?

You can get healthcare in other EU Countries if you qualify for that healthcare as a public patient in Ireland.

Your GP or consultant can tell you if the healthcare you want to get abroad is publicly available in Ireland and if you qualify for it.

There is no list of specific healthcare you can get abroad under CBD.

Generally, if the healthcare is available publicly in Ireland, you can be referred for the same healthcare abroad. But there is some specific healthcare that are not covered by the scheme.


What types of healthcare are NOT covered under the CBD?

  • organ transplants
  • any long-term care that helps people do everyday tasks such as nursing home care
  • vaccination against infectious diseases
  • clinical trials
  • drug therapies that aren't currently provided publicly in Ireland


Do I need to be on a waiting list?

No. The cross-border health scheme is open to any person that would be entitled to treatment in an Irish hospital.


How much will I be reimbursed after receiving a treatment abroad?

Patients will be reimbursed the same amount as they would receive in their own country for the same type of healthcare. If the treatment abroad is cheaper than in the home country, the reimbursement will reflect the real price of the treatment.


How will I know what the costs for my treatment would be in an Irish hospital?

Our dedicated Cross-Border Healthcare Team will be available to advise on what treatments are covered, treatment costs and the reimbursement amount. They will guide you through the simple steps involved to start the process to get you treated quickly and conveniently at our Belfast hospital and will liaise with the HSE on your behalf.
Phone 048 9068 8858 today to speak to our One2One Patient Advisor, at Belfast’s Kingsbridge Private Hospital, who will talk you through what’s involved to get you off the waiting list and get your treatment started. Alternatively, email for more information or to arrange a call-back.


What about “after-care”?

Depending on your treatment you will be advised on the after-care program.


Do I have to tell my G.P?

Although going abroad for medical treatment is your choice and decision, it is a good idea to inform you G.P. of your proposed treatment.  Your G.P. may be a point of contact with the after-care in which you receive when you return home.


How much will it cost?

The cost of each procedure will vary.  You will need to pay for your treatment directly to the hospital or clinic.  On arrival home, send in your invoice to the HSE for reimbursement. Your travel expenses and/or accommodation costs are not covered under the directive.
Medical procedures always have a risk of complications; in the same way you choose a trusted healthcare provider in your home country, there are several things you can do before travelling abroad for healthcare.  Asking a family member or friend to travel with you can also prove to be a valuable support. Most importantly, you should:

  • Consult with a doctor at home and find out whether you are a suitable candidate for the treatment.

  • Research the procedure so you understand how to prepare and what to expect after treatment.

  • Do a quality check of the hospital and doctor. What accreditation do they have? How often has the doctor performed this procedure? What will happen in case of a complication?

  • If possible speak to patients who have visited that clinic and read patient reviews.


How do I apply for a refund of the cost of treatment?

To get a refund of the costs that you pay for your treatment, you and our Cross Border Healthcare Team will complete the HSE Cross-Border Healthcare Directive Pro-Forma Invoice (pdf) and submit it with the invoice and receipt from Kingsbridge Private Hospital.
The refund will only be made to the patient (or to the parents of a child patient).
Our dedicated Cross-Border Healthcare Team will assist with the refund process and liaise with the HSE to ensure it is processed quickly and efficiently.
Phone 048 9068 8858 today to speak to our One2One Patient Advisor, at Belfast’s Kingsbridge Private Hospital, who will talk you through what’s involved to get you off the waiting list and get your treatment started. Alternatively, email for more information or to arrange a callback.


Should I arrange follow up care?

Our Cross Border Healthcare Team will be able to advise on any follow-up care that might be required. Generally speaking, the doctor will advise you on how long you should stay in the hospital, how long you should wait before returning home, and discuss your follow-up care options.


When can I go home after treatment?

This depends on the type of procedure you’ve had, your general condition, and how long your journey home will take. However, some procedures have a longer follow-up time, such as surgeries of the eyes, ears, abdomen, and vascular system. It is most important to check with your consultant before making travel arrangements.


Is there any age restriction for treatment under Cross Border Health at Kingsbridge Hospital?

At the current time cardiac surgery, cancer treatments and paediatric surgery for under 14s is not available at Kingsbridge Private Hospital.


What are the benefits of travelling to Kingsbridge Private Hospital for treatment?

  • No waiting lists, quick response and immediate action.
  • Excellent medical care in a reputable hospital with leading surgeons and the latest technology.


What are the hospital visiting times?

The wards in the hospital are open 24/7 for visitors. However, we do ask that visitors are reasonable with their visiting times and are considerate towards other patients. Visitors are also not permitted to stay overnight with patients.


What are the opening times to see a GP or attend Minor Injuries Clinic?

GP and Minor Injuries Clinic are available to attend:
Monday to Friday 9:00-20:00
Saturday: 9:00-17:00
Sunday Closed

*Please note this service is only available at our Belfast Hospital 


Do I need to make an appointment to see a consultant?

We don’t operate a walk-in facility for consultations. If you would like to make an appointment to see a consultant and wish you visit our Belfast hopsital please visit Book A Consultation Online 

Alternatively, email  or call us using the relevant number below.

  • NI enquiries - 028 906 67878
  • ROI enquiries - 071 916 2649


Which treatments require a medical referral?

Not all treatments require a referral from clinician or GP. To find out if you will need a referral
Please email  or call us using the relevant number below.

  • NI enquiries - 028 906 67878
  • ROI enquiries - 071 916 2649


How will I know the location of my appointment?

When you receive your appointment confirmation you will be supplied with a detailed map and directions to your appointment location.


What car parking facilities are available at the hospital?

At our Belfast hospital we are currently undergoing expansive work.  Therefore spaces are limited at our carpark. Please park at Balmoral Golf Club and avail of our free shuttle bus service.

At our Sligo hospital parking is available onsite.


Are there any age restrictions for procedures carried out at Kingsbridge Private Hospital?

Surgical procedures can be carried out on patients aged 4 years old and over.

Kingsbridge Private Hospital considers patients an adult from 13+ but Endoscopy procedures are a little different. If you are unsure, please contact us at  or call us using the relevant number below.

  • NI enquiries - 028 906 67878
  • ROI enquiries - 071 916 2649


What are the opening times for Imaging, Scan and X-Rays?

Operating hours for X-ray are the same as our GP and Minor Injuries services and operates on a walk-in basis. Patients MUST have a referral for x-ray. If you do not have a referral we may be able to arrange this through one of our GPs at an additional cost.

MRI, CT and Ultrasound are by appointment only. For further information please call 028 907 352 72

Please note the above services are currently only offered at our Belfast hospital.


How long do you have to wait for an appointment for a scan?

Imaging appointments normally take place within 24 hours of a referral being received.


How do I get the results of my scan and who receives the diagnostic report?

In most cases for X-Ray, Ultrasound, MRI and CT your report will be returned to your referring clinician within 48 working hours. They will then be in touch to arrange a review appointment to discuss these results.


How do I obtain a copy of my patient notes or information relating to SAR?

For any information relating to SAR, please contact the Governance Department at


Do I pay for my appointment on the day or do I receive an invoice in the post?

All procedures must be paid for either in advance or on the day of your appointment


Is there a charge for a review appointment?

Yes. The review charge varies by consultant. The cost information will be provided in advance of any consultation.


Can payment be made in Euros and Sterling?

Payments can only be made in Pounds Sterling at our Belfast Hospital.

Payments can only be made in Euros at our Sligo Hospital.


How much are the repayments?

This will depend on the amount you borrow and whether you pay a deposit. Our staff will show you, completely without obligation, the monthly repayments for your particular treatment. We offer payment plans over 24- 60 months, at 9.9% APR.

You can check the monthly repayments for your treatment by entering the cost in the Chrysalis calculator:


How do I apply?

You will need to complete a straightforward, online credit application which is sent to you by email.

The information is sent to the lender immediately and a reply is usually received by return. You can then either sign a credit agreement that we print for you, or have it emailed for you to complete at home.


How much can I borrow?

You can borrow between £1,500 and £25,000, subject to status. Kingsbridge Private Hospital will confirm the cost of your treatment or procedure in advance of the application being submitted. You must be over 18 to apply, and you must have lived in the UK for at least 3 years.


How long is the term of the Payment Plan?

We offer terms from 24 months to 60 months. Following the application, the various terms will be made available for you to consider.


Do I have to pay a deposit?

A deposit is not required, but if you want to pay one and so reduce the amount you borrow, this is completely up to you.


How do I make the repayments?

The monthly payments are collected by Direct Debit, starting one month after you sign the credit agreement, and are subject to the usual guarantee from your bank.


What if I decide that I don’t want the finance?

There is a statutory ‘cooling off’ period of 14 days after signature during which you can cancel the credit agreement with no cost to you. However, if you have started any treatment which would have been financed, you will have to make other arrangements to pay for it.


When can I start the treatment?

Treatment can start immediately after the statutory 14 day ‘cooling off’ period has ended.


Who provides the finance?

The finance is arranged through Chrysalis Finance Ltd., a company authorised and regulated by the Financial Conduct Authority to carry out the regulated activity of credit broking under Firm Reference Number 631193

Can we help?