Radiology Administrator

Job Summary

The successful candidate will undertake planning of the patient pathway throughout radiology from referral to report distribution. From their location in the Kingsbridge Private Hospital North West, they will work across a range of radiological specialties to ensure that capacity requirements are met within contractual and clinical deadlines. The candidate will act as a key point of contact providing an effective & efficient a communication channel between clinician, radiologist, and Imaging department.

Key Responsibilities

• Efficient, effective and focused response to all enquiries via telephone and email.
• Ensuring all records are accurate and up to date relating to patient treatment.
• As part of a team ensure that patients are handled quickly and effectively.
• Liaise with clinicians & colleagues across a variety of teams throughout the Kingsbridge Healthcare Group.
• Ensure that quality standards are met and improved upon.
• Monitor quality standards ensuring patient expectations are met.
• Monitor KPI to ensure referral to reporting turnaround times are met, both for private and WLI patients.

 Leadership:

• Ability to work autonomously to meet the demands and expectations of a results driven business.

  Team work:

• Able to work effectively within a multi-disciplinary team.

Planning and Organising:

• Plan, prioritise, organise and review progress of own work.
• Ensure all plans are followed and objectives are met.
• Effectively schedule work to deadlines and balance work priorities to meet them.
• The successful candidate will have excellent organisational skills, maintaining electronic patient care records using a variety of information technology systems.

Flexibility and Adaptability:

• To demonstrate a flexible approach to work, including out of normal hours, when required.
• Adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives.
• Approach major changes with a positive and constructive attitude.
• Adapt own approach to the demands of the work environment to ensure full effectiveness.

Problem Solving:

• Tackles problems taking into account all relevant information.
• Formulate and execute best solutions where problems arise.

Commitment:

•  Work with a high level of commitment to deliver the highest possible standard of service at all times.

Essential Criteria

• Previous experience of working in a healthcare setting
• Use of IT systems such as Outlook, MS office programmes
• 5 GCSE grades A-C including Maths and English or Equivalent
• Willingness to undertake training and development
• Excellent communication skills
•  Understand the role of teamwork in providing a quality service
• Understand the need for accuracy  and ability to prioritise
• Experience of forecasting demand and resource allocation
• Knowledge of medical terminology
• Excellent customer service skills and telephone manner
• An eye for accuracy and detail when dealing with patient records
• Understand the role of teamwork in providing quality service
• Ability to work on own initiative
• Demonstrate ability to problem solve
• Highly organized and able to prioritize tasks
• Confidence in your ability to deal with changing deadlines
• Commitment to ongoing development
• Motivated and enthusiastic

Desirable Criteria

• Previous experience in private healthcare with a strong commercial focus
• Previous experience with Sectra IT systems or NIPACS
• Experience of the use of KPIs
• MS Excel qualification
• Evidence of training in a business support or customer service organisation
• Knowledge of medical terminology

Closing Date: Friday 2nd September 2022

How to Apply

To apply, please complete an application and monitoring form and return to the recruitment team at:
Human Resources Department, Kingsbridge Healthcare Group, Channel Wharf, 21 Old Channel Road, Titanic Quarter, Belfast, BT3 9DE or email to recruitment@kingsbridgehealthcaregroup.com

For queries, or further information, please contact the HR Department on 028 9073 5232.