IT Business Support (1)

IT Business Support

Closing Date 26th August 2022

Reference KPHNW/22/08/IT

Due to continued expansion, Kingsbridge Healthcare Group is creating new opportunities within the Group. The Kingsbridge Healthcare Group has an already established reputation for offering the very best in private healthcare.

We are looking to fill the full-time role of IT Business Support to facilitate Service Desk tickets, onsite technical support, liaising with 3^rd party support partners. The role will be based at Kingsbridge Private Hospital North West, Ballykelly but may require travel to other company locations as required.

Location	Kingsbridge Private Hospital North West
Salary	KPH Band 5.0 - Starting at £25,000 per annum
Department	IT Department
Contract	Permanent Full Time
Hours	37.5 hours per week
Responsible to	IT Manager
Accountable to	Hospital Manager

Job Summary

Provide first and second line desktop and application support for all IT related resources within the business. Supervise the IT Service Desk ensuring correct Service Desk procedures are adhered to, to deliver a high quality of service. Add value by facilitating and contributing to company IT projects & initiatives.

Key responsibilities:

Administration of the IT Service Desk.
Provide first and second line support for all IT related resources within the business, resolving issues and requests where possible.
Installing and configuring computer systems and IT related equipment (Hardware and Software)
Assist with localised IT Projects
Diagnosing and solving hardware/software faults.
Active Directory/Mailbox administration.
Mobile security administration.
Assist with overall administration and delivery of company software systems.
Creation and maintenance of system and procedural documentation.
Flexible approach to IT related tasks and issues.
Any other duties as required by Management commensurate with the role and within the post holder’s skills and capabilities.

Person Specification:

Factor	Essential	Desirable
Qualifications	Third level or equivalent qualification in an IT discipline or related area.	Relevant Microsoft Certifications ITIL Certified
Travel	Full Driving Licence and access to a car or ability to demonstrate mobility.
Experience	Up to 1-year experience in an IT Support Role. Additional years of experience will be accepted as an alternative to a formal qualification.	2-3 Years’ experience in an IT Support Role
Special Knowledge and Skills	Windows 10 operating systems. Active Directory Office 365 Hardware and Software analytical troubleshooting.	Azure Active Directory
Personal Attributes	Good personal and communication skills with the ability to establish relationships and liaise with individuals, both internally and externally, at all levels. Ability to learn quickly. Ability to work as part of a team and on own initiative. Ability to work accurately with attention to detail. The ability to explain technical issues in everyday language. Be able to coordinate multiple projects and be flexible with your approach. Excellent organisational skills and the ability to prioritise effectively. Motivated and enthusiastic. Commitment to on-going development.