Job Summary
The candidate will act as a key point of contact providing an effective & efficient a communication channel between clinician, radiologist, and Imaging department
Key Responsibilities
- Efficient, effective and focused response to all enquiries via telephone and email.
- Ensuring all records are accurate and up to date relating to patient treatment.
- As part of a team ensure that patients are handled quickly and effectively.
- Liaise with clinicians & colleagues across a variety of teams throughout the Kingsbridge Healthcare Group.
- Ensure that quality standards are met and improved upon.
- Monitor quality standards ensuring patient expectations are met.
- Monitor KPI to ensure referral to reporting turnaround times are met, both for private and WLI patients.
Leadership:
- Ability to work autonomously to meet the demands and expectations of a results driven business.
Team work:
- Able to work effectively within a multi-disciplinary team.
Planning and Organising:
- Plan, prioritise, organise and review progress of own work.
- Ensure all plans are followed and objectives are met.
- Effectively schedule work to deadlines and balance work priorities to meet them.
- The successful candidate will have excellent organisational skills, maintaining electronic patient care records using a variety of information technology systems.
Flexibility and Adaptability:
- To demonstrate a flexible approach to work, including out of normal hours, when required.
- Adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives.
- Approach major changes with a positive and constructive attitude.
- Adapt own approach to the demands of the work environment to ensure full effectiveness.
Problem Solving:
- Tackles problems taking into account all relevant information.
- Formulate and execute best solutions where problems arise.
Commitment:
- Work with a high level of commitment to deliver the highest possible standard of service at all times.
Person Specification
Experience
Essential
- Experience of the use of KPIs
- Previous experience in private healthcare with a strong commercial focus
Desirable
- Previous experience of working in a healthcare setting
- 1 Years’ experience in a supervisory or management capacity within a fast paced organisation
- Previous experience with Sectra IT systems or NIPACS
Qualifications
Essential
- 5 GCSE grades A-C including Maths and English or Equivalent
- Evidence of experience in the full MS Suite including Word and Excel
Desirable
- Degree in business studies or related subject
- MS Excel qualification
Learning and development
Essential
- Willingness to undertake training and development
Desirable
- Evidence of training in a business support or customer service organisation
Special Knowledge and Skills
Essential
- Excellent communication skills
- Understand the role of teamwork in providing a quality service
- Understand the need for accuracy and ability to prioritise
- Experience of forecasting demand and resource allocation
- Knowledge of medical terminology
Desirable
- Knowledge of medical terminology
Personal Attributes
Essential
- Excellent customer service skills and telephone manner
- An eye for accuracy and detail when dealing with patient records
- Understand the role of teamwork in providing quality service
- Ability to work on own initiative
- Demonstrate ability to problem solve
- Highly organised and able to prioritise tasks
- Confidence in your ability to deal with changing deadlines
- Commitment to ongoing development
- Motivated and enthusiastic
To apply, please complete an application and monitoring form and return to the recruitment team.
Closing date for applications is Monday 7th February ,2022 at 4PM.
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