Receptionist (3)

Receptionist

Closing Date 31st October 2023

Reference KPHNW/23/10/REC

Kingsbridge Healthcare Group are currently recruiting for a receptionist to continue providing excellent front-line service to all our patients and customers. Our Receptionists provide the friendly and customer focused service that our patients have grown to expect. We would welcome applications from candidates who enjoy working with members of the public and strong communicators.

Location	Kingsbridge Private Hospital North West - Ballykelly
Salary	£22,500 per annum based on 37.5hpw
Department	Administration
Contract	Permanent Full Time
Hours	37.5 per week for full time, shift pattern based Mon - Sunday, Late evenings and weekends required
Responsible to	Lead Receptionist
Accountable to	General Manager

Job Summary

As a Receptionist, you will be one of the initial contact points for patients, clients and visitors across one of several Company locations. Our team of Receptionists act as the face of the organisation and are responsible for the efficient management of all front of house services for the hospital, the outpatient clinics . The post-holders will need to be available from 7.00 am to 9.00 pm, Monday – Sunday as the hours are shift based to cover all opening times. The post-holders may occasionally be required to work at other sites within the Group. Telephone queries, patient invoicing and overall management of the patient flow in the building will be core to the role.

Key responsibilities:

To meet and greet members of the public and visitors to the facilities in a professional and courteous manner.
To deal with all general enquiries and ensure follow up, as required.
To record patient demographics and examinations in the Company’s electronic record system.
To process finances from patients to consultants via the hospital’s recording systems.
To undertake general clerical tasks, as would be expected in a busy reception area.
To undertake filing of medical notes, letters, test results and other correspondence, as appropriate.
To open and distribute post.
To demonstrate extensive understanding and use of the Company communications systems including email, internet, and telephone systems.
To ensure the efficient running of the business by undertaking any other duties.
Efficient, effective, and focused response to all enquiries via telephone and email.
Following up on enquiries by phone and email.
Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
Process and book all referrals within appropriate time frame.