IT Business Support (2)

IT Business Support (Temp 1 Year Fixed Term)

Closing Date 10th July 2023

Reference KPHNW/23/06/IT

Kingsbridge Healthcare Group, renowned for its exceptional private healthcare services, is currently experiencing significant growth and, as a result, is opening up new positions within the organization.

We are seeking a dedicated individual to join our team as an IT Business Support professional on a full-time basis Temporary basis (1 Year Fixed Term Contract). In this role, you will be responsible for efficiently managing Service Desk tickets, providing on-site technical support, and maintaining effective communication with third-party support partners. Your primary place of work will be at Kingsbridge Private Hospital NorthWest, located in Ballykelly.

Location	Kingsbridge Private Hospital North West, Ballykelly
Salary	£21,500 per annum
Department	IT
Contract	Fixed Term 1 Year
Hours	Mon - Fri (9am - 5pm)
Responsible to	IT Operational Support Manager
Accountable to	Deputy Head of IT

Job Summary

Provide line desktop and application support for all IT related resources within the business. While learning how critical IT systems work, you will work across the IT Service Desk ensuring correct Service Desk procedures are adhered to.

Key responsibilities:

Administration of the IT Service Desk.
Provide first line support for all IT related resources within the business, resolving issues and requests where possible.
Installing and configuring computer systems and IT related equipment (Hardware and Software)
Assist with localised IT Projects
Learning and diagnosing hardware/software faults.
Active Directory/Mailbox administration.
Mobile security administration.
Assist with overall administration and delivery of company software systems.
Flexible approach to IT related tasks and issues.
Any other duties as required by Management commensurate with the role and within the post holder’s skills and capabilities.

Person Specification:

Factor	Essential	Desirable
Qualifications
Travel
Experience
Special Knowledge and Skills	Windows 10 operating systems. Active Directory Office 365 Hardware and Software analytical troubleshooting.	Azure Active Directory
Personal Attributes	Good personal and communication skills with the ability to establish relationships and liaise with individuals, both internally and externally, at all levels. Ability to learn quickly. Ability to work as part of a team and on own initiative. Ability to work accurately with attention to detail. The ability to explain technical issues in everyday language. Be able to coordinate multiple projects and be flexible with your approach. Excellent organisational skills and the ability to prioritise effectively. Motivated and enthusiastic. Commitment to on-going development.