APPOINTMENT ENQURIES & BOOKING ADVISOR

Job Summary

The Role

As an Appointment Enquires & Booking Advisor, the successful candidate will join a highly dynamic team responsible for scheduling outpatient appointments. The candidate will gain an in-depth knowledge of the booking process across a range of medical specialties.

We are looking for highly motivated applicants who are committed to producing quality outcomes and those who thrive on the challenge of working in a fast paced and busy office environment.

Main Responsibilities

• Scheduling of Outpatient clinics within appropriate timescales.
• An efficient, effective and focused response to all enquiries via telephone and email
• Ensuring all records are accurate and up to date relating to patient treatment
• Liaising with colleagues across a variety of teams
• As part of a team ensure that patients are handled quickly and effectively
• Liaise with Consultants regarding suitable dates/times for Outpatients clinics and inform Outpatients and X-ray staff of same.
• Book appointments upon receipt of referral letters from GPs and issue appointment letters.
• Set up Outpatients clinics, including preparing/retrieving patients’ medical charts, results, x-rays etc.
• Liaise with personnel in Surgical Ward and Medical Secretariat to arrange relevant review appointments.
• Monitor information for and communicate with the relevant Trusts/Hospitals/Boards regarding Outpatients appointments.
• Arrange medico-legal appointments for relevant Consultants.
• Participate in mandatory training as required.
• Participate in annual performance reviews and development planning.

The duties outlined above are not intended as a restrictive list and may be extended or altered to include other tasks as the department develops.

Essential Criteria

• 5 GCSE grades A-C including Maths and English or Equivalent.
• Evidence of experience in the full MS Suite including Word and Excel
• Understanding of the Data Protection Act and importance of confidentiality
• The ability to communicate effectively with a wide range of people via the company telephone and other electronic systems
• Excellent customer service skills and telephone manner
• An eye for accuracy and detail when dealing with patient records
• Understand the role of teamwork in providing quality service
• Ability to work on own initiative
• Demonstrate ability to problem solve
• Highly organised and able to prioritise tasks
• Confidence in your ability to deal with changing deadlines
• Commitment to ongoing development
• Motivated and enthusiastic

Desirable

• Previous experience of CRM/databases
• Background in medical administration
• Knowledge of medical terminology

To apply, please complete an application and monitoring form and return to the HR team at: Human Resources Department, Kingsbridge Private Hospital North West, Church Hill House, Ballykelly, Limavady BT49 9HS or email to stacey.mullan@kingsbridgehealthcaregroup.com 

How to Apply

To apply, please complete an application and monitoring form and return to the recruitment team at:
Human Resources Department, Kingsbridge Private Hospital North West, Church Hill House, Ballykelly, Limavady BT49 9HS or email recruitmentNW@kingsbridgehealthcaregroup.com