ePrivacy and GPDR Cookie Consent management by TermsFeed Privacy Policy and Consent Generator
Call us today
Help Desk Help Desk

Kingsbridge Help & Support

A credit or debit card is necessary to secure your booking. The card will be saved as your default payment method. You'll receive notifications regarding any outstanding balances. For details on the information we collect and process, while providing your healthcare, please refer to our privacy policy. By using this service, you consent to our privacy policy.

Continue to Kingsbridge Booking

Kingsbridge Help & Support

For enquires on post operative support, cancellations, test results and payment

Click for HELP

Select Location

Call Us Today

Belfast Hospital

UK 028 90 667 878  ROI 048 90 667 878 

North West Hospital

UK 028 7776 3090  ROI 048 7776 3090 

Cosmetech At Kingsbridge

NI 028 9042 3200   ROI 048 9042 3200 

Sligo Hospital

ROI 071 916 2649 

Cross Border Health Team

ROI 048 9068 8858 

Cross-Border Health FAQs

Brexit Update: The EU Healthcare Directive has now been replaced with the Northern Ireland Planned Healthcare Scheme. Read our frequently asked questions to learn about the EU Directive, waiting lists and travel costs etc.

Cross-Border Patients
What is the NI Planned Healthcare Scheme?

UK/ROI legislation means that you have the right to receive medical treatment in Northern Ireland and skip the HSE waiting list. The HSE will pay the bill.

Do you provide assistance in completing HSE forms for treatment reimbursement under the Cross-border Health Scheme?

Our dedicated One2One team will be there every step of the way for Cross-Border patients and will assist in the completion of HSE forms and explain the process in full.

Who can qualify for the NI Planned Healthcare Scheme?

NI Planned Healthcare Scheme treatment is only available to Irish residents who qualify for public health care. You can’t get NI Planned Healthcare Scheme treatment if you’re a private patient in Ireland.

Having private health insurance does not exclude you from NI Planned Healthcare Scheme. But you cannot use your private health insurance to access your referral for healthcare abroad.

Only a GP or a consultant you are attending in a public capacity can refer you for Cross Border treatment.

You cannot use telemedicine, for example an outpatient consultation abroad by Skype or video, at any time during the NI Planned Healthcare Scheme process.

You do NOT need to be on a waiting list to become eligible for this scheme, it is open to any citizen.

What types of healthcare are covered under the NI Planned Healthcare Scheme?

You can get healthcare in Northern Ireland if you qualify for that healthcare as a public patient in Ireland.

Your GP or consultant can tell you if the healthcare you want to get abroad is publicly available in Ireland and if you qualify for it.

There is no list of specific healthcare you can get abroad under NI Planned Healthcare Scheme.

Generally, if the healthcare is available publicly in Ireland, you can be referred for the same healthcare abroad. But there is some specific healthcare that are not covered by the scheme.

What types of healthcare are NOT covered under the NI Planned Healthcare Scheme?
  • organ transplants
  • any long-term care that helps people do everyday tasks such as nursing home care
  • vaccination against infectious diseases
  • clinical trials
  • drug therapies that aren't currently provided publicly in Ireland
Do I need to be on a waiting list?

No. The cross-border health scheme is open to any person that would be entitled to treatment in an Irish hospital.

How much will I be reimbursed after receiving a treatment abroad?

Patients will be reimbursed the same amount as they would receive in their own country for the same type of healthcare. If the treatment abroad is cheaper than in the home country, the reimbursement will reflect the real price of the treatment.

How will I know what the costs for my treatment would be in an Irish hospital?

Our dedicated Cross-Border Healthcare Team will be available to advise on what treatments are covered, treatment costs and the reimbursement amount. They will guide you through the simple steps involved to start the process to get you treated quickly and conveniently at our Belfast hospital and will liaise with the HSE on your behalf.

Phone 048 9068 8858 today to speak to our One2One Patient Advisor, at Belfast’s Kingsbridge Private Hospital, who will talk you through what’s involved to get you off the waiting list and get your treatment started. Alternatively, email crossborder@kingsbridgeprivatehospital.com for more information or to arrange a call-back.

What about “after-care”?

Depending on your treatment you will be advised on the after-care program.

Do I have to tell my GP?

Although going abroad for medical treatment is your choice and decision, it is a good idea to inform you G.P. of your proposed treatment.  Your G.P. may be a point of contact with the after-care in which you receive when you return home.

Patient Testimonials

"Please do not remain in pain. If it’s not for yourself, maybe it's a relative or friend, maybe a neighbour you see struggling every day, whoever it may be, please tell them about the Cross Border Health Treatment. Yes, you need the money up front, but the wonderful thing about this EU Directive is that HSE will reimburse most of the monies, leaving you with only the shortfall to cover. DON'T REMAIN IN PAIN! Make that call to the cross border team at Kingsbridge and get your life back!" Mrs Lennon Sheils, Co Dublin
"I couldn't speak highly enough about this excellent facility. I had the procedure done under the Cross border health initiative. This initiative is a no brainer as you are reimbursed almost totally by HSE. You do have to put the money for the op up front and that may be an issue but if you can raise it in some way then don’t suffer any longer my reason for bringing this to attention is that it is not advertised and that is a shame, Kingsbridge private hospital will bring you through the entire process." Mr McGarrell , Cavan
"Excellent Care, friendly caring staff, good facilities. The Cross Border Health Directive was quick, efficient, easy to navigate and staff were lovely to deal with." Ms O’Driscoll, Co Cork
"Good experience, good hospital, good staff!" Mr Ryan, Co Leitrim
"I was delighted with my experience, very quick and easy to work with both sides (Kingsbridge Hospital & HSE) Happy with everything. Thank-you." Ms Corcoran , Co Kildare
"From the moment I attended the clinic to my operation I got 5-star treatment in every way. I have, and I will continue to recommend Kingsbridge Private Hospital and the Cross Border Health Directive." Mr Kavanagh, Co Carlow
"If it were not for Kingsbridge Hospital and the treatment received from my consultant and his team, I would to this day be unable to drive in the evening. Thanks to the fabulous people who looked after me." Ms Moyles , Co Meath
"I thought about want I wanted to write for a few days because it is important to me that I do justice to my visit and subsequent stay at Kingsbridge Hospital. From making my initial enquiry through to surgery and aftercare I experienced kindness, professionalism, encouragement, attention to detail. Every single member of staff was excellent, I have never felt so well cared for and in such luxurious surroundings. The food was amazing! Kingsbridge radiates excellence in care from phone call to aftercare. Thank-you." Ms McLoughlin , Co Dublin
"My eye sight deteriorated rapidly so I called Kingsbridge Private Hospital they were able to guide me through the whole process from beginning to end.  My appointment was booked for the following week and I had surgery on both eyes a month later and I couldn’t be happier.
Thank-you to all the staff at Kingsbridge Private Hospital.  I would also like to say a huge thank-you to my Consultant and that my eyesight now is wonderful." Ms Brennan , Co. Monaghan
"Very, very good. It was quick and I had my operation done in a month. The people at the Cross Border Health office in the HSE were so helpful and friendly. I had my money refunded in a short space of time. Hopefully you will carry on the good work. Thank-you" Ms McDonagh , Co Kildare
"I thoroughly enjoyed my stay at Kingsbridge Hospital. The Care and the attention was above expectations. All the staff were very friendly and courteous. The meals from the kitchen were excellent." Mr Sheridan, Co Dublin
"Positive thanks to Kingsbridge administration team, they helped with all forms and guided me through every step of the way and met me at my appointment. Nothing was too much for them, can’t thank you enough." Ms Butler, Co Dublin
"My experience of attending Kingsbridge hospital was really fantastic. My operation went really well and I am now free from pain. Doctors, nurses and staff were really kind and professional, I could not give them enough praise. I can now plan on going on a holiday with my family and not being a burden on them having to link me around and I can leave the walking stick at home. Thanks be to god and to the Doctors and staff at Kingsbridge Hospital." Ms Kenny, Co Longford
"Kingsbridge were very helpful and guided me through the process and paper work. The procedure I had worked 100% and the care I got from all the doctors and nurses was first class." Mr Donnelly, Co Louth

I have received two knee replacements in the last six months and I can honestly say I feel ten years younger and pain free. Best way I can describe it is, I am walking places I cannot ever remember walking before. Before I had to count my steps and the quickest way to do the job, as my knees wouldn’t withstand the pressure.


Finally on behalf of myself Gerard, my daughters Geraldine, Deirdre and Gráinne Ashe, we would like to sincerely thank, Dr Laurence Cusick, his surgical team, ward nurses, ancillary staff in the hospital and Andrena Orme (One2OneAdvisor) for their continuous professional care and support. Being all the way from Kerry I felt very safe and in good hands. It’s a 10/10 for me!

" Mr. Ashe, Kerry

I can't thank this hospital enough, particularly my consultant Barry Clements. I had been on the waiting list in southern Ireland for gall bladder removal surgery for a long time. My health was suffering significantly and I could no longer wait so decided to do the cross boarder scheme. I would highly recommend this to anyone who is waiting on surgery in southern Ireland. The hospital team was very helpful and all paper work that I required to be reimbursed through the HSE was given to me to send off. I waited about 10 weeks and was reimbursed most of the cost. Thanks again to Kings bridge , Barry Clements and all their team. Kind regards, Jenny

" Ms Jenny McCann, ROI
Need Help Icon

Help & Support

Kingsbridge Help & Support

For enquires on post operative support, cancellations, test results and payment

Click for HELP