Outcomes Administrator

Closing Date 8th November 2019

Reference OA/19/10

Kingsbridge Healthcare Group are currently seeking to fill the role of an Administrator within the Outcomes department. The successful candidate will be based in Titanic Quarter, Belfast and will join a growing team of administrators that are responsible for processing and issuing information and correspondence.

Location	21 Old Channel Road, Channel Wharf, Belfast
Salary	Please direct salary enquiries to recruitment@kingsbridgehg.com
Department	Outcomes
Contract	Full time, Permanent
Hours	37.5 per week, Mon – Fri, 9am to 5pm
Responsible to	Outcomes Supervisor
Accountable to	Contracts Manager

Job Summary

Kingsbridge Healthcare Group are seeking to appoint Administrators for our Outcomes Department, who are highly motivated and committed to producing quality results and who enjoy working in a fast paced and busy office environment. Work will involve the processing of patient outcomes from clinic appointments, ensuring correct information is being added to the system and moving the patient on to the correct next step of their care following clinic appointments. Further to this the successful candidates will have roles in proof reading and posting clinical letters following those appointments. Additional areas of work include results processing and its associated tasks as well as answering and actioning email queries and tasks sent to the Outcomes Department.

As an Administrator for Kingsbridge Healthcare Group, the successful candidate will gain an overall knowledge of the complete Patient Pathway, from consultation through to discharge. He/she will also see how each of the teams is interconnected and how assisting each other on a daily basis can affect their work.

Key Responsibilities:

Meeting strict deadlines daily to ensure patient outcomes are completed on time.
Ensuring computer records are accurate and up to date relating to patient treatment and within the guidelines set by specific requirements.
The proof reading of clinical letters.
Posting of GP and referral letters.
Results processing and monitoring.
Communicating via post/email patient related information, when appropriate.
Efficiently answering enquiries from other patient pathway teams and customers.

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

Person Specification:

Factor	Essential	Desirable
Qualifications	5 GCSE grades A-C including Maths and English or equivalent	Previous experience of CRM/databases
Experience	Evidence of experience in the full MS Suite including Word and Excel	Background in medical administration
Special Knowledge and Skills	Understanding of the General Data Protection Regulations and importance of confidentiality	Knowledge of medical terminology
Personal Attributes	An eye for accuracy and detail when dealing with patient records Ability to work on own initiative Highly organised and able to prioritise tasks Demonstrated ability to problem solve Understand the role of teamwork in providing quality service Confidence in your ability to deal with changing deadlines Commitment to ongoing development Motivated and enthusiastic Good customer service skills and telephone manner