Job Summary
As a Junior Claims Handler your role will involve liaising with clients regarding their claims and following correct guidelines and procedures. The role will also involve interacting with underwriters and medical professionals/healthcare providers on a daily basis. Great customer service is something that should come naturally to you along with the ability to display empathy and demonstrate great listening skills.
Key responsibilities:
- Handle claims promptly and fairly.
- Provide reasonable guidance and appropriate information to help a client make a claim.
- Provide a clear understanding of the claims process and ensuring clients are well informed at each stage of the process.
- Ensure claims are handled in accordance with the policy documentation and relevant legislation.
- Manage time effectively and prioritise tasks.
- Update systems and relevant databases accurately.
- Management of client’s pathway from initial contact to completion of the claim.
- Liaising with consultants and healthcare providers to obtain relevant medical documentation/information.
- Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential enquiry.
The above list is not exhaustive and additional tasks may be required from time to time as directed.
Person Specification:
Qualifications
Essential
- 5 GCSE grades A-C including Maths and English or Equivalent.
Experience
Essential
- 1 years’ experience working within an administration environment.
- Experience using Microsoft Office
Desirable
- Experience in Insurance/Claims processing.
- Experience in Medical Administration
Special Knowledge and Skills
Essential
- Understanding of the Data Protection Act and importance of confidentiality.
Desirable
- Knowledge of medical terminology
Personal Attributes
Essential
- Highly organised and a proven ability to prioritise
- A high level of confidentiality
- Excellent interpersonal and customer facing skills
- Strong communication skills, both written and verbal
- Flexibility and willingness to learn
- Ability to work as part of a team
- Ability to work accurately with attention to detail
- Motivated and enthusiastic
To apply, please complete an application and monitoring form and return to the recruitment team.
Closing date for all applications is Monday 20th December 2021 at 4pm.
Please note interviews for this role will take place after 5th January 2022.
