Capacity Planning Manager

Closing Date 26th May 2021

Reference CPM/21/05

The Kingsbridge Healthcare group are looking to fill the role of Capacity Planning Manager. The successful candidate will be based at Kingsbridge Private Hospital, Belfast, but may be required to travel to other Company locations as and when required.

Location	Kingsbridge Private Hospital, Belfast
Salary	£27,500 per annum
Department	Hospital Services (Planning)
Contract	Permanent
Hours	37.5 per week
Responsible to	Hospital Administration Services Manager
Accountable to	COO

Job Summary

The post holder will lead and manage a team of consultant coordinators, to ensure that demands are met of a network of consultants across multiple locations and to ensure outpatient and inpatient capacity demands are met. The post holder will also be responsible for planning the capacity in outpatients and in theatres in KPH, Belfast.

Key Responsibilities:

Ensure that outpatient and theatre capacity is planned in an efficient and cost-effective way.
Dealing with daily capacity issues and requests.
Working closely with the Capacity Utilisation Manager to ensure that theatres are being fully utilised.
Monitoring the effectiveness of individual team members, motivating, coaching and encouraging their development as necessary.
Provide management reports on Key Performance Indicators and overall activity.
To manage workflow, ensuring customer service standards are adhered to.
Provide knowledge and support to team members, maximising the level of query resolution at first point of contact.
To work closely with other team leaders and the operational managers to ensure the effective delivery of services and contracts.
To ensure all relevant information is communicated to all administrators in an appropriate manner in order to fulfill the contract parameters and operational key performance indicators.
Set and review individual and team performances
Ensure that outpatient and theatre capacity is planned in an efficient and cost effective way
Dealing with daily capacity issues and requests
Working closely with the Capacity Utilisation Manager to ensure that theatres are being fully utilised

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

Person Specification:

Factor	Essential	Desirable
Qualifications	5 GCSE grades A-C including Maths and English or equivalent
Experience	3 year’s medical administrative experience. Experience of working to strict deadlines within a complex business environment. High proficiency in IT.	Previous planning / coordination experience GCSE or equivalent qualification in ICT
Special Knowledge and Skills	Understanding of GDPR and importance of confidentiality	Knowledge of medical terminology
Personal Attributes	Strong communication and leadership skills Highly organised and a proven ability to prioritise A high level of confidentiality Extremely diligent Flexibility and willingness to learn Ability to work as part of a team Ability to work accurately with attention to detail Motivated and enthusiastic Commitment to on-going development