Receptionist

Closing Date 6th May 2021

Reference REC/21/03

Kingsbridge Healthcare Group are currently recruiting for additional Receptionists to continue providing excellent front line service to all our patients and customers. Our Receptionists provide the friendly and customer focused service that our patients have grown to expect. We would welcome applications from candidates who enjoy working with members of the public and strong communicators.

Location	Various Kingsbridge Healthcare sites in Belfast
Salary	£17,850 per annum
Department	Reception
Contract	Full time, permanent
Hours	37.5 per week for full time, shift pattern based. Also open to negotiation
Responsible to	Reception Manager
Accountable to	Group Customer Services Manager

Job Summary

As a Receptionist, you will be one of the initial contact points for patients, clients and visitors across one of several Company locations. Our team of Receptionists act as the face of the organisation and are responsible for the efficient management of all front of house services for the hospital, the outpatient clinics and the head office. The post-holders will need to be available from 7.00 am to 9.00 pm, Monday – Sunday as the hours are shift based to cover all opening times. The post-holders may occasionally be required to work at other sites within the Kingsbridge Healthcare Group. Telephone queries, patient invoicing and overall management of the patient flow in the building will be core to the role.

Key responsibilities:

To meet and greet members of the public and visitors to the facilities in a professional and courteous manner.
To deal with all general enquiries and ensure follow up, as required.
To record patient demographics and examinations in the Company’s electronic record system.
To process finances from patients to consultants via the hospital’s recording systems.
To undertake general clerical tasks, as would be expected in a busy reception area.
To undertake filing of medical notes, letters, test results and other correspondence, as appropriate.
To open and distribute post.
To demonstrate extensive understanding and use of the Company communications systems including email, internet, and telephone systems.
To assist in the opening / closing and securing of the building, as appropriate.
To ensure the efficient running of the business by undertaking any other duties.
Efficient, effective, and focused response to all enquiries via telephone and email.
Following up on enquiries by phone and email.
Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
Process and book all referrals within appropriate time frame.

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

Person Specification:

Factor	Essential	Desirable
Qualifications	5 GCSE grades A-C including Maths and English or Equivalent.	OCR/RSA Medical Word Processing Level 2 Certificate. Word Processing Level 2 Qualification (RSA 2).
Experience	Proven experience of dealing with members of the public at the ‘front desk’. Dealing with members of the public by telephone.	Experience of dealing with difficult customers.
Special Knowledge and Skills	Understanding of the General Data Protection Regulation (GDPR) and the importance of confidentiality. The ability to communicate effectively with a wide range of people via the company telephone and other electronic systems. Ability to work with diversity.	Knowledge of medical terminology.
Personal Attributes	Excellent customer service skills and telephone manner. An eye for accuracy and detail when dealing with patient records. Understand the role of teamwork in providing a quality service. Ability to work on own initiative. Demonstrated ability to problem solve.