Job Summary
We are looking for an experienced operations supervisor to help us implement the right processes across the company and enable business growth. You’ll assess our departments’ operational methods and propose ways to improve them.
Project management and effective communication are important operation supervisor skills. To succeed is this role, you should also be a good problem-solver with sharp, analytical thinking.
The post holder will monitor the efficiency of a department and apply methods to improve processes, such as customer service and data analysis procedures. The operations supervisor will be responsible for the smooth running of planning and scheduling function, offering services to patients through the effective management of the patient booking and enquiries. The successful candidate will liaise closely with the Operations Manager and other departments across Kingsbridge Healthcare Group to ensure the provision of service to all internal and external clients meets the high standards of The Kingsbridge Healthcare group.
Key Duties & Responsibilities:
- Management of busy Enquiries & Booking Team, driving high level of performance and understanding of overall business strategy.
- Effectively schedule work to deadlines and balance work priorities.
- Implementation, monitoring and providing management report of department KPI’s to ensure the ongoing delivery of Key Performance targets, ensuring efficiency and maximum utilization of available appointment capacity.
- Management and forecasting of the capacity in cooperation with internal teams.
- Management of the clinic’s utilization
- Track key performance indicators (KPIs) across different functions, including IT, customer support and finance.
- Monitor compliance with operational policies and the progress of administrative tasks (e.g. managing inventory).
- Identify training needs and co-ordinate delivery.
- Assist in recruiting, managing, and developing the staff team
- Effective planning - Plan, prioritize, organize, and review progress of both own and others’ work. Ensure all plans are followed and objectives are met.
Leadership
- Ability to lead, motivate and develop a team while achieving targets.
- Lead and drive efficiency through innovation and teamwork.
Management
- Able to manage a busy team and understanding the overall business strategy.
- Able to motivate and maintain good people management practice.
- Work collaboratively in ways that value diversity and add to performance and continuous improvement of the Team and the department
Planning and Organizing
- Plan, prioritize, organize and review progress of both own and others’ work.
- Ensure all plans are followed and objectives are met.
- Effectively schedule work to deadlines and balance work priorities to meet them.
Flexibility and Adaptability
- To demonstrate a flexible approach to work, including out of normal hours, when required.
- Adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives.
- Approach major changes with a positive and constructive attitude.
Problem Solving and Decision Making
- Tackle’s problems considering all relevant information.
- Formulate and execute best solutions where problems arise.
The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.
Person Specification:
Qualifications
Essential
- Educated to Degree level or minimum of 5 years’ experience in Management position.
- Evidence of experience in the full MS Suite including Word and Excel.
Desirable
Experience
Essential
- Experience within a customer service or customer relationship management role.
- Demonstrable ability and understanding of successful project delivery.
- Demonstrate previous experience in development and implementation of operational KPI’s
- Experience of working to strict deadlines within a complex business environment
Special Knowledge and Skills
Essential
- Excellent communication skills.
- Understand the role of teamwork in providing a quality service.
- Understand the need for efficiency and ability to prioritise.
- High Proficiency in Excel
Training and Development
Essential
- Commitment to on-going development and willing to undertake training when necessary.
Desirable
- Evidence of training in a business support or customer service organisation.
- Previous experience of process review/ implementation and change management.
Personal Attributes
- Highly organized and a proven ability to prioritise.
- A high level of confidentiality.
- Excellent interpersonal and customer facing skills.
- Strong communication skills, both written and verbal.
- Flexibility and willingness to learn.
- Motivated and enthusiastic.
To apply, please complete an application AND monitoring form and return to the recruitment team.
CV's will not be accepted.
Closing date for all applications is Monday 22nd November, 2021 at 4pm.
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