Learning and Development Manager

Closing Date 7th May 2021

Reference LDM/21/05

Kingsbridge Healthcare Group are currently seeking to fill the role of Learning and Development Manager within Kingsbridge Training Academy. The successful candidate will be based at 10 Falcon Way, Boucher Road, Belfast but may be required to travel to other Company locations as and when required.

Location	Falcon Way, Boucher Road, Belfast. Occasional travel to other sites as required
Salary	£24,000 per annum
Department	Other Services (Training)
Contract	Permanent
Hours	37.5 per week, Mon – Fri, 9am – 5pm. (evenings and weekends may be required on an ad hoc basis, employees will receive time off in lieu)
Responsible to	Operational Manager
Accountable to	NULL

Job Summary

Key Duties & Responsibilities:

Learning and Development

Responsibility for creating a programme and schedule of training that facilitates the strategic direction of the organisation. (to expand locally and grow geographically)
Responsibility for ensuring that training meets standards by ensuring compliance with accreditation/awarding bodies.
Responsibility for developing new courses and programmes that are profitable and meet the strategic direction of the business.
Submit applications for CPD approval and industry recognition
Responsible for ensuring that training is delivered consistently and to a high standard.
Evaluate existing training courses on a continual basis, make recommendations for change, and upon approval, implement these changes.
Review training documentation on a continual basis and update/create new documentation when relevant.
Monitor and regularly report on key performance indicators and management processes within areas of responsibility and take appropriate action to achieve improved service delivery and business objectives.
Promote, monitor, analyse and report on the effectiveness of projects to meet strategic and income generation objectives

Customer and Trainer Relationships

Consider learning objectives, consult with subject matter experts and source relevant information to develop relevant and contemporary content
Manage existing clients to ensure that clients’ needs are met, strong relationships are developed, and additional business opportunities are maximised; ensuring high level of customer satisfaction
Seek and actively recruit internal/external tutors in respect of programme content and availability

Operational Management

Train and supervise employees providing guidance and contribute to the feedback of their performance.
Work with the Training Coordinator to expand course portfolio, geographical reach and gain accreditations
Working with the Training Coordinator, ensure that the scheduling and programming of courses is delivered in line with KPI’s
Responsible for the logistical organisation of training courses (to include stock, equipment, faculty and hospitality). Monitoring completion of tasks by the Training Coordinator and Training Administrator.
Creating reports (with the Business Development Manager) on a weekly, monthly and quarterly basis for the Head of Training Academy.
Working with the Business Development Manager to ensure business KPI’s are achieved.
Assist the Head of Training Academy with tender bids and submissions
Ad hoc duties to meet business needs and requirements

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

Person Specification:

Factor	Essential	Desirable
Qualifications	5 GCSE’s grades A-C (Math’s & English essential)
Experience	A minimum of 1 year’s relevant management/supervisory experience Experience of delivering projects to deadlines/ targets
Special Knowledge and Skills	Proficiency in the use of MS Packages including PowerPoint, Excel, Outlook Excellent customer service skills and an ability to impress Excellent communication and presentation skills A proven ability to build and manage teams	Additional knowledge of healthcare/medical training or course development experience would be an advantage
Personal Attributes	Ability to work in a fast paced & busy office working environment Excellent accuracy and attention to detail Well organised Intuitive Ability to work alone, with a team and manage several other staff members Ability to work well under pressure Flexible Able to use own initiative	Outstanding verbal articulation and personable approach to the public.

To apply, please complete an application and equality monitoring form and return to recruitment@kingsbridgehealthcaregroup.com

Closing date - Friday 7th April 2021 at 4PM