Job Summary
The successful applicant will provide first line desktop and application support for all IT related resources within the business. Supervise the IT Service Desk ensuring correct Service Desk procedures are adhered to, to deliver a high quality of service. Add value by facilitating and contributing to company IT projects & initiatives.
Key Duties & Responsibilities:
- Administration of the IT Service Desk.
- Provide first line support for all IT related resources within the business, resolving issues and facilitating requests where possible.
- Installing and configuring computer systems and IT related equipment (Hardware and Software)
- Diagnosing and solving hardware/software faults.
- Active Directory/Mailbox administration.
- Mobile security administration.
- Assist with overall administration and delivery of company software systems.
- Creation and maintenance of system and procedural documentation.
- Flexible approach to IT related tasks and issues.
- Any other duties as required by Management commensurate with the role and within the post holder’s skills and capabilities.
The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.
Qualifications
Essential
Qualification in an IT discipline or related area.
Desirable
Relevant Microsoft Certifications
ITIL Certified
Third level or equivalent qualification in an IT discipline or related area
Experience
Essential
Up to 1-year experience in an IT Support Role. Additional years of experience will be accepted as an alternative to a formal qualification.
Desirable
2-3 Years’ experience in an IT Support Role
Special Knowledge and Skills
Essential
Windows 10 operating systems.
Active Directory
Office 365
Hardware and Software analytical troubleshooting.
Desirable
Managing 3rd Party IT Partners
Personal Attributes
Essential
Good personal and communication skills with the ability to establish relationships and liaise with individuals, both internally and externally, at all levels.
Ability to learn quickly.
Ability to work as part of a team and on own initiative.
Ability to work accurately with attention to detail.
The ability to explain technical issues in everyday language.
Be able to coordinate multiple projects and be flexible with your approach.
Excellent organisational skills and the ability to prioritise effectively.
Motivated and enthusiastic.
Commitment to on-going development.
Full Driving Licence and access to a car or ability to demonstrate mobility.
To apply, please complete an application AND monitoring form and return to the recruitment team.
CV's will not be accepted.
The closing date for receipt of applications is 4pm on Thursday 13th January, 2022
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