Coronavirus (COVID-19)

Patient & Visitor Advice

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Patient Information

Guidance for Patients and Relatives/Visitors

At Kingsbridge Private Hospital, staff and patient safety is at the heart of everything we do! The following video showcases the precautions we are taking to help keep you safe. (Video taken in March 2020)


Our ongoing commitment to quality, patient safety and clinical care remains our top priority. All private and NHS referral appointments are largely unaffected.  However please note the latest safety steps below.

Keeping you safe during your next visit

When you next visit us, you will find some things a little different.  We have put new protocols in place to protect you and our team.  Here is what you can expect to happen.


  • Wait until your appointment

Please arrive 5 minutes before your appointment. You may be asked to wait outside and then be called forward by text or phone.

  • Reception team

Our reception staff may be wearing protective equipment such as a mask or visor. There will also be a screen in front of the desk.

  • Let’s check it is safe to see you

You will be asked some questions about your health and have your temperature checked.

  • Sanitise your hands

You will be asked to use a hand sanitiser.

  • Practise social distancing

 To aid social distancing, you will not be able to use all the chairs in our waiting areas and will be encouraged to attend your appointment alone if possible. We are currently not allowing any visitors to our Wards.

  •  Maintaining our usual high standards

Infection control remains a priority.  PPE and enhanced decontamination measures take longer so please be understanding.

  • Our new uniforms

At your appointment, our clinical staff will be wearing additional protective equipment that may include a mask, visor and gown.  But don’t worry, it is just to keep everyone safe.

  • Once we have finished

After you have finished your appointment, please leave reception so we can prepare for the next patient.


Thank you

Please be patient with our team. Covid-19 is requiring us to change the normal way we work and treat our patients. Thank you for helping us to keep everyone who works and attends Kingsbridge Private Hospital safe.

The safety of our patients and visitors is our number one priority. Your healthcare is essential and we are actively working with and following guidance from the Department of Health and the Public Health Agency to ensure you are kept safe.

If you have an appointment and do not have symptoms, please continue to attend the hospital as normal unless we advise otherwise. 


Please read the latest coronavirus (COVID-19) information below.


On arrival to the hospital you will be screened in line with the information below.

Screening of Patients and Staff (and essential visitors/accompanying person) on Arrival to Hospital or Outpatient Setting

What are we screening for?

  • High temperature and/or new continuous cough
If the temperature is 37.8C or greater, the person must leave and go home under the public health “stay at home” guidance.

If the temperature is below 37.8 and the person has no cough, they can proceed.

If the person answers yes to having a cough, they must leave and go home under the public health agency “stay at home” guidance.

If the person answers no to having a cough and does not have a high temperature, they can proceed.

  • Feeling flu like – hot, shivery, achy with cold-like symptoms, even if mild
  • Breathing difficulties or shortness of breath
  • A loss of, or change in your normal sense of taste or smell (anosmia)
  • Additional precautions and concerns

You will also be asked the following questions: (Updated 15/01/2021)

Have you returned from Denmark OR travelled through or from any of the listed countries regularly updated as per gov guidelines in the last 14 days?

If your answer is yes, you will be asked if you have followed guidance and self isolated for 10days.

For a full list of countries, please visit

Please note that staff who are carrying out screening will be wearing protective equipment. Please do not be alarmed, this is a precautionary measure only.


Additional Precautions and Concerns

If any person exhibits or communicates any COVID-19 symptoms, however mild, they must be advised that they cannot proceed and must leave, go home and follow the “stay at home” guidance. Please do not attend your hospital appointment if you are showing any symptoms.

  • If you have symptoms of coronavirus infection( COVID-19), however mild stay at home and get a free NHS test to check if you have coronavirus.

  • If you are getting a test because you have symptoms you and anyone you live with must self-isolate until you get your test results. This also applies to anyone in your support bubble.

  • You must self-isolate if you cannot get a test.

  • If you test positive your self-isolation period includes the day your symptoms started or if you do not have symptoms the day you had the test and the next full 10 days. If you then develop symptoms within the 10 day isolation period the 10 days restarts from the day after your symptoms started.

  • If you need medical advice about your symptoms please get advice from a GP or GP out of hours. Call 999 if you feel very unwell or think there is something seriously wrong.

  • You can stop self-isolating after 10 days if either you do not have symptoms or you just have a cough or changes to your sense of smell or taste- these can last for weeks after the infection has gone.

  • You may need to keep self-isolating if you develop any of these symptoms after the 10 days:

- high temperature or feeling hot and shivery
- a runny nose or sneezing
feeling or being sick
- diarrhoea

Only stop self-isolating when these symptoms have gone.If you have diarrhoea or you're being sick, stay at home until 48 hours after they've stopped.

Further guidance on what to do if someone you live with or someone in your support bubble test positive is available at


Pre-Surgery Testing Pathway

Prior to a surgical appointment every patient will be asked to self-isolate for 7 days.

1-2 days prior to the procedure taking place they will be asked to attend a drive through covid testing clinic, whereby the patient will drive into the facility, a nurse will come out to the car to perform the covid test (which is a swab into the throat and/or into the nostrils) and the patient will be asked to return home to continue to self-isolate. 

Should the test come back positive, the patient will be contacted and advised not to attend their surgical appointment, but if they do not hear from us it can be assumed that the result was negative and they can come on ahead for their surgical appointment. 

On arrival at the hospital for the surgical appointment the patient can be helped/guided to the reception entrance (by a member of their own household, who has isolated with the patient), after that whomever is accompanying the patient will have to leave as visiting is not allowed. 

nce the patient enters the reception area they will be temperature checked and asked questions regarding covid symptoms. 

After this, the patient will be able to check in at reception and will be given any assistance required by the nursing staff to help them up to the ward. 

A responsible person will need to attend to collect the patient from hospital, and discharge information will be passed on to the patient by the nursing staff in the presence of this person.

Please note: A no visitor policy is in effect from 15 March 2020
Relatives, visitors, accompanying persons are not permitted in the hospital or clinical buildings unless absolutely necessary. If a patient requires support from another person, the screening also applies to this person. This is in place in both inpatient and outpatient areas.

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