Coronavirus (COVID-19)

Patient & Visitor Advice

Online Booking
Patient Information

Guidance for Patients and Relatives/Visitors

At Kingsbridge Private Hospital, staff and patient safety is at the heart of everything we do! The following video showcases the precautions we are taking to help keep you safe.


Our ongoing commitment to quality, patient safety and clinical care remains our top priority. All private and NHS referral appointments are largely unaffected.  However please note the latest safety steps below.

Keeping you safe during your next visit

When you next visit us, you will find some things a little different.  We have put new protocols in place to protect you and our team.  Here is what you can expect to happen.


  • Wait until your appointment

Please arrive 5 minutes before your appointment. You may be asked to wait outside and then be called forward by text or phone.

  • Reception team

Our reception staff may be wearing protective equipment such as a mask or visor. There will also be a screen in front of the desk.

  • Let’s check it is safe to see you

You will be asked some questions about your health and have your temperature checked.

  • Sanitise your hands

You will be asked to use a hand sanitiser.

  • Practise social distancing

 To aid social distancing, you will not be able to use all the chairs in our waiting areas and will be encouraged to attend your appointment alone if possible. We are currently not allowing any visitors to our Wards.

  •  Maintaining our usual high standards

Infection control remains a priority.  PPE and enhanced decontamination measures take longer so please be understanding.

  • Our new uniforms

At our appointment, our clinical staff will be waring additional protective equipment that may include a mask, visor and gown.  But don’t worry, it is just to keep everyone safe.

  • Once we have finished

After you have finished your appointment, please leave reception so we can prepare for the next patient.
Thank you

At Kingsbridge Private Hospital, staff and patient safety is at the heart of everything we do. Check out our recent video explaining the safety precautions we are taking to keep our patients safe. 

Please be patient with our team. Covid-19 is requiring us to change the normal way we work and treat our patients. Thank you for helping us to keep everyone who works and attends Kingsbridge Private Hospital safe.

The safety of our patients and visitors is our number one priority. Your healthcare is essential and we are actively working with and following guidance from the Department of Health and the Public Health Agency to ensure you are kept safe.

If you have an appointment and do not have symptoms, please continue to attend the hospital as normal unless we advise otherwise. 


Please read the latest coronavirus (COVID-19) information below.


On arrival to the hospital you will be screened in line with the information below.

PLEASE NOTE: A no visitor policy is in effect from 15 March 2020

Relatives, visitors, accompanying persons are not permitted in the hospital or clinical buildings unless absolutely necessary. If a patient requires support from another person, the screening also applies to this person. This is in place in both inpatient and outpatient areas.

Screening of Patients and Staff (and essential visitors/accompanying person) on Arrival to Hospital or Outpatient Setting

What are we screening for?

  • High temperature and/or new continuous cough
If the temperature is 37.8C or greater, the person must leave and go home under the public health “stay at home” guidance.

If the temperature is below 37.8 and the person has no cough, they can proceed.

If the person answers yes to having a cough, they must leave and go home under the public health agency “stay at home” guidance.

If the person answers no to having a cough and does not have a high temperature, they can proceed.

  • Feeling flu like – hot, shivery, achy with cold-like symptoms, even if mild
  • Breathing difficulties or shortness of breath
  • A loss of, or change in your normal sense of taste or smell (anosmia)
  • Additional precautions and concerns

Please note that staff who are carrying out screening will be wearing protective equipment. Please do not be alarmed, this is a precautionary measure only.

Additional precautions and concerns:
If any person exhibits or communicates any COVID-19 symptoms, however mild, they must be advised that they cannot proceed and must leave, go home and follow the “stay at home” guidance. Please do not attend your hospital appointment if you are showing any symptoms.


  • Do not go to a GP surgery, pharmacy or hospital.
  • You do not need to contact 111 to tell them you're staying at home.
  • Testing for coronavirus is not needed if you're staying at home.
  • If you have symptoms, stay at home for 7 days
  • If you live with other people, the entire household  should stay at home for 14 days from the day the first person got symptoms (new advice as of 16 March)

For stay at home, isolation and social distancing advice the public are advised to visit the PHA website:

Can we help?